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Customer Service

  • Shipping & Delivery

    Our Delivery Policy

    Prices and Delivery costs

    All prices and charges on this site are in UK pounds. They exclude VAT, and delivery charges.

    The total cost of your order will be the price of the products you order, plus the chosen delivery cost, plus vat. All these costs are clearly set out in your shopping basket before you submit your order.

    All orders despatched by first class post are not insured. By selecting Tracked Delivery your goods will be insured up to £100, by selecting courier you may choose the level of insurance required for your order. This is also applicable to the Free Carriage offer. (Insurance is in accordance with the individual carrier’s terms and conditions)

    Next day/am deliveries may incur additional carriage charges. Deliveries outside the UK will be charged according to the destination. An approximate cost can be provided on request.

    Orders that are sent by 1st class post: We do not accept responsibility for these orders if they are lost, stolen or arrive damaged in transit. NB. 1st Class Post is not a tracked or guaranteed next day delivery service.

    The Royal Mail state that any item despatched by 1st class post should be allowed up to 15 working days for delivery, please see the following link. http://www.royalmail.com/business/help-and-support/summary-of-compensation-for-lost-items

    Orders that are sent by Tracked Delivery and Carrier: We are able to track these orders, but please be advised that your goods are not insured for consequential loss. If you require this service we can provide this at additional cost. Please contact the sales office for further information.

    If you are unable to check your goods on delivery, please write unchecked on the delivery paperwork before signing. You must notify us of any discrepancies found with your order within 3 working days and retain all packaging.

    Delivery schedule: We endeavour to dispatch all orders within 5 to 7 working days of placing your order or on approval of your artwork. This is subject to stock availability and the size of your order. We will advise you of a delivery date if we cannot deliver within the aforementioned schedules.

    If you specify a delivery date we will despatch your goods by your chosen method and by the despatch date requested. You will be advised if this cannot be achieved. We will not accept responsibility for goods delayed by your selected carrier

    Fast Track Service: We endeavour to dispatch all orders within 2-4 working days of order payment or on approval of your artwork. This is subject to stock availability and the size of your order.

    If you specify a delivery date we will despatch your goods by your chosen method and by the despatch date requested. You will be advised if this cannot be achieved. We will not accept responsibility for goods delayed by your selected carrier.

    Collection: Your order can be collected from our business premises during displayed opening times.

    Artwork: We endeavour to email artwork within 2 working days of receipt of paid order, or within 1 day if selecting the Fast Track service. Please ensure that you amend/approve your artwork as soon as possible in order to achieve your specified despatch date. We do not accept responsibility for late approvals which delay the despatch date. NB. Artwork will be forwarded to you in the exact form that it will be produced. It is important that you do not authorise artwork unless it matches your requirements exactly. Due to the volume of orders we will not accept responsibility for artwork not authorised for production, it is imperative that your email address is correct and that you monitor your emails for artwork/production/despatch information to avoid delays. NB we reserve the rights to use images created as advertising media on our web site, if this is not acceptable please contact our customer helpline.

  • Privacy & Security

    Privacy Statement

    PRIVACY NOTICE

    This privacy policy sets out how Sevco Safety Limited uses and protects any information that you give when you use this website.

    Sevco Safety Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Sevco Safety Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 02/04/2013.

    What we collect

    We may collect the following information:

    Name

    Contact information including email address, postal address and telephone numbers

    Demographic information such as postcode, preferences and interest

    Other information relevant to customer surveys and/or offers

    What we do with the information we gather

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    Internal record keeping.

    We may use the information to improve our products and services.

    We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

    From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

    If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@sevco.com

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Sevco Safety Limited, 12 Angel Street, Neath, SA11 1RS.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

  • Returns & Replacements

    The right to cancellation is not available to Goods already personalised. Therefore if you are ordering an item to be personalised please be advised that we may start work on your order immediately and you will not be able to cancel or make alterations.

    Cancelled orders shall be returned in re-saleable condition, in original packaging and protected and insured during transit at your own cost. We recommend you use a "signed for" service. The Seller reserves the right to make a handling and restocking charge of 25% on Goods which are returned because they were ordered in error or are no longer required by the buyer.

    We will refund all monies paid to us by you including any postage / carriage within 14 days, less any costs due under this contract.

    FAULTY GOODS/GUARANTEE

    If there is a problem with the goods, please notify us by email to sales@sevco.co.uk or in writing to the address on the contact us page providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

    Please be advised that all products are manufactured within tolerances of +/- 1.5mm.

    *PLEASE READ FULL 'CANCELLATION AND RETURNS' AND 'FAULTY GOODS/GUARANTEE' TERMS AND CONDITIONS (on the Terms & Conditions page)*

  • Viewing Orders

    To view the status of any order or to view open, past or pending Orders, please visit the My Account section of this website. You can see the My Account link at the top right of any page. You can see your order status by selecting "Order History" or "Invoice History" on the left navigation and search for the order in question. You will see a column titled "Order Status".

  • Updating Account Information

    You can update your account information at any time by visiting the My Account section of the website (look for the link at top-right of any page). Select "Personal Information" to update your password. To update your billing address, please visit "Address Book" link on the left navigation.

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